General Questions

Does GoEdit Native Edition run on my operating system? 

GoEdit Native Edition is compatible to all major operation systems. Please check Requirements of GoEdit Native Edition for detailed informations.

Is my browser compatible with GoEdit?

GoEdit Native Edition is compatible to all major browsers. Please check Requirements of GoEdit Native Edition for detailed informations.

Which applications are supported by GoEdit?

In general GoEdit supports all applications, even if you would write your own. The only restriction is, that the application must write the file to the same location and keep the same file extension like doc,png,xls etc. Especially graphic applications tend to save files in their own extension and like to save the file in other locations, which cannot be recognized by GoEdit as it becomes a total different file.

What software is required to run GoEdit?

No additional software is required for Windows and Mac OS X to run GoEdit Native Edition. You simply need a modern version of your operating system, and keep updating your system regularly.

For Linux there are some minor external dependencies which should be part of every standard office installation, all of which should be checked when installing GoEdit. It relies on X11, and needs some very basic libraries like libpng version 1.2. Please test install GoEdit Native Edition before you update your Linux environment with an update. 

How to install GoEdit on your server platform?

• For Confluence see  Installation for Confluence
• For Jira see  Installation for Jira
• For Drupal Wiki its part of the full service installation and maintained by KontextWork.

How to install the GoEdit Native Edition?

See the Installation Guide for your operating system.

Do I have to configure GoEdit Client before using it? 

No, GoEdit Native Edition configures itself on your system.

Just confirm that your browser may trust GoEdit during the first start. The following screenshots depict the dialog for some browsers:

Internet Explorer

Confirmation for Internet Explorer.

Firefox Firefox confirmation.

Chrome

We encourage you to allow your browser to trust GoEdit for future requests.

Chrome keeps asking me if i want to open GoEdit over and over again

You will need to upgrade to GoEdit Native Client 3.0.0 to be able to fix this issue. Please see the Update Guide

For Windows users please be sure to install "Per Machine" and restart your Chrome browser once, since otherwise the changes have no effect.

Does GoEdit Native Edition work with my proxy?

GoEdit automatically deals with proxy servers, and uses the system-wide installed proxy server by default. So in almost all cases you do not need to configure anything.

If you need to use a special proxy server, then you can configure it via GoEdit's configuration file, proceed as follows:

1. Open, or create if necessary, the following file:
   • under Windows: "C:\Users\<your username>\AppData\Roaming\KontextWork\Goedit.ini"
   • under Mac OS X: "/Users/<your username>/.config/goedit.io/Goedit.ini"
   • under Linux: "/home/<your username>/.config/KontextWork/Goedit.ini"
2. Add (or replace) the following lines:

GoEdit starts the wrong application for the attachment

GoEdit uses your system's default applications. So simply change the application that is started by modifying your system's settings, see:

• Windows 7 (under "Set your default programs")
• Windows 10
  • If the above steps doesn’t work, try to reset to default app from Settings > Default app and click on Reset.
• Mac OS X

GoEdit shows the error message "You edited a file, but it seems like the GoEdit session has already ended" 

GoEdit prevents you from accidently changing files after you have saved your final version on the server. The dialog warns you that the file has changed after you have saved the file, and that GoEdit won't take direct action to save it onto your server. If you want to edit the file after you saved it, please click the "Edit attachment" link again. If you have already made significant changes in your file when this error message appeared, click the "Open" button. This will show your edited file in your system's file manager, which you can then upload manually.

Technical Questions

Does GoEdit Native Edition support encrypted network connections using SSL/TLS?

Yes, GoEdit Native Edition is able to communicate to servers using SSL/TLS. 

Note: GoEdit does support communication over SSL/TLS, and also checking self-signed certificates. But GoEdit's goal is to be as simple as possible, and therefore GoEdit does not fully check the certificate by default. If you have valid (officially signed or self-signed) certificates, you can enable certificate checking by adding the following lines to your configuration file:

How can I replace the bundled LGPL-licensed libraries?

GoEdit uses LGPL v2.1 licensed software: Qt 5, QCA. GoEdit is dynamically linked, hence the standard mechanisms can be used to link against your own library versions.

Troubleshooting

How to contact GoEdit's support team, and what information do I need to provide? 

Please see  Getting Support

GoEdit fails on my fresh Linux installation/virtual machine

If GoEdit fails to open files after successfully downloading, the reason could be that you have still a buggy version of your desktop environment and/or various necessary tools. Please install all software updates for your system, before testing GoEdit. Under Red Hat Enterprise Linux (RHEL) make also sure that you have added all the repositories you have subscriptions for (see: RHEL Support: How to enable/disable a repository using Red Hat Subscription-Manager?). 

How to run GoEdit on older Linux Versions like CentOS 7, Red Hat 7 & Ubuntu 14

GoEdit can also work on older Linux distributions with a simple kernel upgrade.

CentOS 7/ Red Hat 7:
Source: https://www.howtoforge.com/tutorial/how-to-upgrade-kernel-in-centos-7-se...

Ubuntu14:
This is the most recent compatible Ubuntu14 kernel available from the official ubuntu repos (Ubuntu15 kernel)

At startup a message is displayed that asks me for the application which handles a "goedit://" link

The browser needs you to confirm, that you allow GoEdit to take care of our goedit:// protocol - ensure you check that this confirmation is remembered. See "Do I have to configure GoEdit Client before using it?".

GoEdit does not start

Please verify the following steps before contacting KontextWork:

• The GoEdit client is installed on this machine, please check your installation.
• Check if your firewall, or any other network configuration, blocks GoEdit's network access.

After you have verified the steps above, please contact our support team. The entry " How to contact GoEdit's support team, and what information do I need to provide?" will tell you how to proceed.

GoEdit fails to upload my file to the wiki

Various reasons can be the cause for problems uploading files to your server. Please check the following things first:

• Check if you are using mod_security or similar request analyzer. If yes, check your server logs for like as:
  ModSecurity: Access denied with code 403 (phase 2). Match of "eq 0" against "REQBODY_PROCESSOR_ERROR" required.
  If yes, try to disable mod_security. If this helps, check your rules applied to MULTIPART_STRICT_ERROR or REQBODY_PROCESSOR_ERROR
• Your network is working correctly, and no firewall is blocking GoEdit from uploading the file.
• GoEdit can communicate with the server and download a file: click the "Edit Attachment" link for another file and check if GoEdit can successfully download the file. (You can close the newly opened file if GoEdit was able to download it correctly.)
• If GoEdit can download another file, please check whether GoEdit tried to show a dialog "You edited a file, but it seems like the GoEdit session has already ended". These dialogs are sometimes shown behind other windows, and are thereby hidden. If so, please follow the instructions in the question above: "GoEdit shows the error message 'You edited a file, but it seems like the GoEdit session has already ended'".

If nothing helps, save the file locally, and upload your local copy manually to your wiki.

My computer crashed before I could save my files. Are all changes lost?

No, your changes are most likely save. First of all, GoEdit uploads a draft version to your wiki whenever you save your file in your application. But even if GoEdit failed to fully upload your file to the server, it always keeps a local copy of your file.

To access this file, you can either use the "Open Document Folder" in GoEdit's tray icon menu. This should open your file manager (i. e. Explorer on Windows, Finder on Mac OS X) showing GoEdit's local file cache. Select the folder named like this "<yyyy-MM-dd_hh-mm-ss>", which matches the time you started editing your file.

On Windows the document folder is usually located under "C:\Users\<your username>\AppData\Local\KontextWork\Goedit\files\". On Mac OS it should be at "/Users/<your username>/Library/Application Support/KontextWork/Goedit/files/", and on Linux under "${HOME}/.local/share/KontextWork/files/". 

How to quit GoEdit?

Usually, you do not need to end GoEdit, because it uses almost no resources. If you want to end GoEdit anyway, right-click GoEdit's tray icon, and click on "Quit". A dialog should pop up, which asks if you really want to quit GoEdit.

Please note that after ending GoEdit all local changes to any open file will not be uploaded automatically to the server.

Symantec Endpoint Security alerts on GoEdit

There are 2 distinct issues, on for the installer and one for the installed apps. 

If you have issues installing the app 

The official statement of Symantec is: 

In relation to submission [3905322]. 

 

Upon further analysis and investigation we have verified your submission and, as such, the detection(s) for the following file(s) will be removed from our products: 

 

Filename: GoEdit-windows.exe 

MD5: BBBF40BDBE5C06E936FA934BAF839422 

SHA256: 08FB87FBC88D8E72DE94F5C5B59E1D7443240C36609A199384EA7F7CF3F8EC8F 

Result: Whitelisting for above file is taking effect from now on.