Version 59 - 09.08.2017 - GoEdit Administrator|0 Comments|0 Attachments| More Details
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General Questions

Does GoEdit Native Edition run on my operating system? 

GoEdit Native Edition is compatible to all major operation systems. Please check Requirements of GoEdit Native Edition for detailed informations.

Is my browser compatible with GoEdit?

GoEdit Native Edition is compatible to all major browsers. Please check Requirements of GoEdit Native Edition for detailed informations.

    What software is required to run GoEdit?

    No additional software is required for Windows and Mac OS X to run GoEdit Native Edition. You simply need a modern version of your operating system, and keep updating your system regularly.

    For Linux there are some minor external dependencies which should be part of every standard office installation, all of which should be checked when installing GoEdit. It relies on X11, and needs some very basic libraries like libpng version 1.2. Please test install GoEdit Native Edition before you update your Linux environment with an update. 

    How to install GoEdit on your server platform?

    How to install the GoEdit Native Edition?

    See the Installation Guide for your operating system.

    Do I have to configure GoEdit Client before using it? 

    No, GoEdit Native Edition configures itself on your system.

    Just confirm that your browser may trust GoEdit during the first start. The following screenshots depict the dialog for some browsers:

    1642Confirmation for Internet Explorer.1643Firefox confirmation.1644Chrome confirmation.

    We encourage you to allow your browser to trust GoEdit for future requests.

    Does GoEdit Native Edition work with my proxy?

    GoEdit automatically deals with proxy servers, and uses the system-wide installed proxy server by default. So in almost all cases you do not need to configure anything.

    If you need to use a special proxy server, then you can configure it via GoEdit's configuration file. Please check " Configure custom proxy".

    GoEdit starts the wrong application for the attachment

    GoEdit uses your system's default applications. So simply change the application that is started by modifying your system's settings, see:

    GoEdit shows the error message "You edited a file, but it seems like the GoEdit session has already ended" 

    GoEdit prevents you from accidently changing files after you have saved your final version on the server. The dialog warns you that the file has changed after you have saved the file, and that GoEdit won't take direct action to save it onto your server. If you want to edit the file after you saved it, please click the "Edit attachment" link again. If you have already made significant changes in your file when this error message appeared, click the "Open" button. This will show your edited file in your system's file manager, which you can then upload manually. 

    Is there an MSI Package for GPO deployment?

    Yes, GoEdit is distributed as MSI Package by default, so you can deploy GoEdit companywide for all your users by using GPO. Even though, this is not necessary, since GoEdit Native Client does not need any admin rights to be installed and therefore can be installed by every user on demand,(Link: You are not allowed to view this content).

      Technical Questions

      Does GoEdit Native Edition support encrypted network connections using SSL/TLS?

      Yes, GoEdit Native Edition is able to communicate to servers using SSL/TLS. 

      Note: GoEdit does support communication over SSL/TLS, and also checking self-signed certificates. But GoEdit's goal is to be as simple as possible, and therefore GoEdit does not fully check the certificate by default. If you have valid (officially signed or self-signed) certificates, you can enable certificate checking by adding the following lines to your configuration file:

      [NetworkSecurity]    
      AllowBrokenSSL=false
      AllowSelfSignedCertificates=true

      Does GoEdit Native Edition support "Server Name Indication" (SNI)?

      Yes, GoEdit Native Edition does fully support "Server Name Indication" (SNI).

      How can I replace the bundled LGPL-licensed libraries?

      GoEdit uses LGPL v2.1 licensed software: Qt 5, QCA. GoEdit is dynamically linked, hence the standard mechanisms can be used to link against your own library versions.

      Troubleshooting

      How to contact GoEdit's support team, and what information do I need to provide? 

      Please see  Getting Support

      A SmartScreen protection dialog blocks GoEdit from installing under Windows 8+

      Please see  this article on how to fix this issue including background informations 

      GoEdit fails on my fresh Linux installation/virtual machine

      If GoEdit fails to open files after successfully downloading, the reason could be that you have still a buggy version of your desktop environment and/or various necessary tools. Please install all software updates for your system, before testing GoEdit. Under Red Hat Enterprise Linux (RHEL) make also sure that you have added all the repositories you have subscriptions for (see: RHEL Support: How to enable/disable a repository using Red Hat Subscription-Manager?). 

      At startup a message is displayed that asks me for the application which handles a "goedit://" link

      The browser needs you to confirm, that you allow GoEdit to take care of our goedit:// protocol - ensure you check that this confirmation is remembered. See "Do I have to configure GoEdit Client before using it?".

      GoEdit does not start

      That's a tricky question. Please verify the following steps before contacting KontextWork:

      • The GoEdit client is installed on this machine, please check your installation.
      • Check if your firewall, or any other network configuration, blocks GoEdit's network access.

      After you have verified the steps above, please contact our support team. The entry " How to contact GoEdit's support team, and what information do I need to provide?" will tell you how to proceed.

      GoEdit fails to upload my file to the wiki

      Various reasons can be the cause for problems uploading files to your server. Please check the following things first:

      • Check if you are using mod_security or similar request analyzer. If yes, check your server logs for like as:
        ModSecurity: Access denied with code 403 (phase 2). Match of "eq 0" against "REQBODY_PROCESSOR_ERROR" required.
        If yes, try to disable mod_security. If this helps, check your rules applied to MULTIPART_STRICT_ERROR or REQBODY_PROCESSOR_ERROR
      • Your network is working correctly, and no firewall is blocking GoEdit from uploading the file.
      • GoEdit can communicate with the server and download a file: click the "Edit Attachment" link for another file and check if GoEdit can successfully download the file. (You can close the newly opened file if GoEdit was able to download it correctly.)
      • If GoEdit can download another file, please check whether GoEdit tried to show a dialog "You edited a file, but it seems like the GoEdit session has already ended". These dialogs are sometimes shown behind other windows, and are thereby hidden. If so, please follow the instructions in the question above: "GoEdit shows the error message 'You edited a file, but it seems like the GoEdit session has already ended'".

      If nothing helps, save the file locally, and upload your local copy manually to your wiki.

      My computer crashed before I could save my files. Are all changes lost?

      No, your changes are most likely save. First of all, GoEdit uploads a draft version to your wiki whenever you save your file in your application. But even if GoEdit failed to fully upload your file to the server, it always keeps a local copy of your file.

      To access this file, you can either use the "Open Document Folder" in GoEdit's tray icon menu. This should open your file manager (i. e. Explorer on Windows, Finder on Mac OS X) showing GoEdit's local file cache. Select the folder named like this "<yyyy-MM-dd_hh-mm-ss>", which matches the time you started editing your file.

      On Windows the document folder is usually located under "C:\Users\<your username>\AppData\Local\KontextWork\Goedit\files\". On Mac OS it should be at "/Users/<your username>/Library/Application Support/KontextWork/Goedit/files/", and on Linux under "${HOME}/.local/share/KontextWork/files/". 

      How to quit GoEdit?

      Usually, you do not need to end GoEdit, because it uses almost no resources. If you want to end GoEdit anyway, right-click GoEdit's tray icon, and click on "Quit". A dialog should pop up, which asks if you really want to quit GoEdit.

      Please note that after ending GoEdit all local changes to any open file will not be uploaded automatically to the server.

      Symantec Endpoint Security alerts on GoEdit

      There are 2 distinct issues, on for the installer and one for the installed apps. 

      If you have issues installing the app 

      1666

      This issue has been resolved by Symantec starting with the definitions from 02.02.2016 - GoEdit Native Edition 1.1.4+ is no longer listed as unsecure. Please update your virus definitions.

      Thus you do no longer need to add a whitelist.

      The official statement of Symantec is: 

       

      In relation to submission [3905322]. 

       

      Upon further analysis and investigation we have verified your submission and, as such, the detection(s) for the following file(s) will be removed from our products: 

       

      Filename: GoEdit-windows.exe 

      MD5: BBBF40BDBE5C06E936FA934BAF839422 

      SHA256: 08FB87FBC88D8E72DE94F5C5B59E1D7443240C36609A199384EA7F7CF3F8EC8F 

      Result: Whitelisting for above file is taking effect from now on. 

       

      If you have issues running GoEdit ( bloodhound )

      If you get an error like this

      1667

      Please upgrade GoEdit Native client to the version 1.1.5 - we removed the ShellExecute call which causes this heuristic to trigger.

      GoEdit prior 1.1.5 is not a virus. Bloodhound does static analyzis of the application code and tries to guess if it is harmful. And of course, this create a lot of false-positives, as you can imagine. If you want to more details, just contact our support, we are happy to share any informations.

       


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      Version 10 - 17.08.2015 - KontextWork Support|0 Comments|0 Attachments| More Details
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      GoEdit's goal is to be light and almost invisible to the normal user. Therefore you don't need to start GoEdit explicitly before using it. The GoEdit client will be started automatically whenever you click on "Edit Attachment" link in your browser. 

      Standard Procedure

      To edit an attachment from your wiki proceed as follows:

      • Click the "Edit Attachment" link (on the right side): 1629Edit Attachment, step 1: click "Edit Attachment".
      • A dialog in your browser shows up, and the GoEdit client is started automatically.
        • When you use GoEdit for the first time, your browser will likely ask for confirmation. We advice you to permanently allow your browser to handle goedit-links with the GoEdit application (see red mark in the images below). The dialog slightly differs for each browser:1630Edit Attachment: Confirmation dialog (Internet Explorer)

           

          1631Edit Attachment: Confirmation dialog (Ubuntu, Firefox)  
      • GoEdit then downloads the attachment to your local system, and opens the file with your standard application. GoEdit's tray icon will appear and will inform you about what it is doing:1632Tray Icon on Windows: just finished downloading the attachment.
      • Whenever you save your file from within your standard application, GoEdit uploads a draft version to the server.
      • After you finished editing your file, switch back to your browser and click the "Save permanently" button: 1633Finished Editing: Save attachment.

      Tray Icon

      GoEdit's tray icon has the following options:1635Tray Icon (on Windows).

      • "Open Document Folder": Starts your file manager (e.g. Windows Explorer, Finder on Mac OS) showing GoEdit's local document storage. You can use this to manually upload a file version when your computer crashed.
      • "About": Shows information about the application, including GoEdit's application version. 
      • "Quit": Shuts down the application.

      Additional Configuration

      Configure custom proxy 

      Most users do not need to configure GoEdit to use a proxy, because it uses the system's default proxy.

      If you want to use a different proxy for GoEdit, proceed as follows:

      1. Open, or create if necessary, the following file:
        • under Windows: "C:\Users\<your username>\AppData\Roaming\KontextWork\Goedit.ini"
        • under Mac OS X: "/Users/<your username>/.config/goedit.io/Goedit.ini"
        • under Linux: "/home/<your username>/.config/KontextWork/Goedit.ini"
      2. Add (or replace) the following lines:
      [Proxy]
      EnableCustom=true
      CustomProxyType="<your proxy type; usually 'http'>"
      CustomProxyHostname="<your proxy's hostname>"
      CustomProxyPort="<your proxy's port>"
      CustomProxyUser="<your proxy's authorization user name; can be empty>"
      CustomProxyPassword="<your proxy's authorization password; can be empty>"

       


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